01
Ingest
Trustpilot reviews, Google News mentions and reviews collected through Shopinion are pulled in on a cycle, so the slow drip of feedback lands in one place.
// reputation
See every review. Catch the bad week early.
Reviews and mentions trickle in until one bad week becomes a rating problem. Magistry monitors your Trustpilot reviews and Google News mentions, classifies every item, drafts responses for you to review, and raises a crisis alert when negative sentiment spikes.
Live Reviews + mentions, one inbox Drafts for your review Crisis alerts
Reputationsentiment · stable
review · 2★draft ready
“Blazer arrived with a loose seam…”
product quality · severity high
mention · newsno action
“a linen label worth watching”
positive
review · 3★theme tracked
“took 12 days to arrive”
shipping · theme (4 this week)
// the loop
Ingest → classify → draft → escalate.
The loop Magistry runs on the words people write about you. Drafted responses wait for your review.
02
Classify
Each item is classified by AI for sentiment, topic, severity and urgency, and grouped into recurring themes. A sizing complaint and a shipping complaint land in different places.
03
Draft
For the items that need an answer, Magistry drafts a short, on-brand response and queues it for your review.
04
Escalate
When negative mentions spike above your store's own baseline, or sentiment drops sharply, a crisis alert opens in one view with what triggered it.
// shopinion
Your own review engine, built in.
Shopinion is Magistry's own post-purchase review platform, connected to the reputation loop, so you collect new reviews as well as monitor existing ones.
Invitations
Review invitations go out a few days after an order is fulfilled or a support conversation closes, with a cap so no customer is asked twice too soon.
Moderation
Incoming reviews are checked before they publish. Negative reviews go live like any other; likely spam is held for you, and empty ones are rejected.
Rewards
If you turn rewards on, a completed review earns the customer a single-use Shopify discount code, at the percentage or amount you set.
// connected
Reputation is a signal, not a silo.
Your reputation health and recurring themes are inputs the Marketing Brain and the advertising agents read when they decide.
Reputation health → Marketing Brain Reputation health → Advertising agents Crisis alerts in one view Every drafted response is logged
// get started
Stop finding out about bad reviews from customers.
Turn on reputation monitoring and see every review, mention, and draft response in one place.
Free plan · No credit card · Starts in dry-run