// disputes (Dispute Shield)

Don't lose chargebacks to a missed deadline.

Magistry tracks your Shopify Payments disputes and their deadlines, recommends which ones to fight, and drafts the evidence pack and rebuttal from your order, tracking and helpdesk data. You review the draft and file it.

Install on Shopify

See the audit plane

Live Shopify Payments disputes Deadlines tracked Evidence drafts

dispute · example

processor      : shopify_payments
reason         : product not received
amount         : €119.00
evidence_due   : 2026-05-29T23:59Z

recommendation : fight

evidence_pack  : drafted
  ├─ order            : o_88421
  ├─ fulfilment       : 4 events
  ├─ customer_comms   : 3 messages
  └─ tracking         : carrier history

rebuttal       : drafted

status         : WAITING FOR YOUR REVIEW

// tracking watcher

See the late package before the dispute.

Item-not-received is a chargeback reason you can often see coming. The tracking watcher follows the shipments on your orders and flags the ones that stall, with a customer update ready for you to send.

// what it watches

Orders that have not shipped three days after purchase.
Shipments with no carrier update for five days.
Deliveries running slower than expected.

// what it does

→Prepares a customer update for the stalled order.
→Keeps the carrier history, so a later dispute has the delivery record attached as evidence.

tracking watch · example

order_id      : o_88421
carrier       : DHL
ship_date     : 2026-05-19
last_event    : 2026-05-21T08:14Z

trigger       : no_update_5d
action        : customer update prepared

carrier history kept for evidence

// evidence + rebuttal

The packet, drafted for you.

When a dispute lands, Magistry walks the order, the fulfilment and tracking history and the customer's messages, and drafts the evidence pack and rebuttal. You stay the one who files it.

Deadlines in one place

Disputes sync in from Shopify Payments with their reason code, amount and the date evidence is due, so nothing slips past its response window unseen.

Fight or accept

Each dispute gets a recommendation weighed on the amount, the chargeback fee and the chance of winning. You can override it in the dashboard.

Evidence from your own data

Magistry gathers the order, the fulfilment and tracking history, and the customer's messages in the helpdesk into one evidence pack.

Rebuttal draft

A rebuttal letter is drafted per reason code from that evidence, with the rule that every claim must point to a field in the pack. You review it and file it.

// works with