Connect Email — IMAP & Outlook to Magistry
Connect your support mailbox over IMAP (Gmail included) or Outlook, and Magistry's helpdesk answers customers from your own address.
// what magistry does with it
What Magistry does with Email — IMAP & Outlook
Any IMAP mailbox — Gmail and Google Workspace included — or a Microsoft Outlook mailbox; your existing support address keeps working.
Incoming mail is synced into threads, classified and matched to the order it is about.
Replies drafted from your store's policies and the order's data, sent from your address under the approval settings you choose.
Return requests handled in the helpdesk.
When a mailbox is first connected, the past year of mail is read in, sent mail included, so earlier conversations are already threaded. You can set that window anywhere from 30 days to three years.
After that, new mail is fetched every two to five minutes.
// setup
How to connect Email — IMAP & Outlook
- 1Open Settings → Integrations and choose Connect Mailbox.
- 2Choose Outlook and sign in, or enter IMAP and SMTP details for any other provider, Gmail included.
- 3The inbox syncs and threads start appearing in the helpdesk.
- 4Decide which replies may go out on their own; the rest wait for you.
// faq
Common questions
Does it work with Gmail?
Yes, over IMAP. Gmail and Google Workspace mailboxes connect with IMAP and SMTP details; there is no separate Gmail sign-in.
Will the AI send replies without my approval?
Only the kinds of reply you allowed. Everything else is a draft you review first.
What if the mailbox stops syncing?
A health check runs every 15 minutes. It restarts a first import that got stuck, puts back a mailbox's sync schedule if it went missing, and tests the server connection of a mailbox that has gone quiet, so its status shows whether mail is really coming in.
// ready when you are
Put Email — IMAP & Outlook on the audit trail.
Connect it in the dashboard, watch what the agents propose, and approve the moves you like. Nothing executes without a gate you set.
Free plan, no card · Propose-only by default · Kill switch always yours