Connect Email — Gmail, Outlook & IMAP to Magistry
Connect your support mailbox — Gmail, Outlook, or any IMAP inbox — and Magistry's CS agent drafts policy-grounded replies and watches SLAs.
// what magistry does with it
What Magistry does with Email — Gmail, Outlook & IMAP
Gmail and Microsoft OAuth, or generic IMAP/SMTP — your existing support address keeps working.
AI classification and prefiltering, SLA sweeps, and a Needs-Attention queue so nothing ages silently.
Policy-grounded drafted replies with margin-aware refund, replacement, and gift-card offers — checked by a second-pass Reply Judge with hard constraints (refund caps, fraud gate, language gate).
Proactive outreach from the shipment watcher, CSAT surveys, and translation for multilingual inboxes.
Brand-voice indexing with drift detection, so replies keep sounding like you.
AI expense capture: invoices arriving by email can be extracted into your expense tracking.
// setup
How to connect Email — Gmail, Outlook & IMAP
- 1Open Settings → Integrations and choose Connect Mailbox.
- 2Pick Gmail or Microsoft and complete the OAuth flow — or enter IMAP/SMTP credentials for any other provider.
- 3The inbox syncs and classification starts; existing threads are triaged automatically.
- 4Review drafted replies in the CS inbox — auto-send is a separate, gated step you enable later.
// faq
Common questions
Will the AI send replies without my approval?
Drafts by default. Auto-send is opt-in and every outgoing reply passes a second-pass Reply Judge plus hard constraints: refund caps, a fraud gate, a language gate, and policy grounding against your actual store policies.
Which email providers are supported?
Gmail and Microsoft/Outlook via OAuth, and any standard mailbox via IMAP/SMTP. Live chat is available separately as an embeddable widget on your storefront.
Can the agent issue refunds?
It can draft refund, replacement, or gift-card resolutions that are margin-aware and capped. Financial writes go through Shopify with approval gating — caps are enforced as hard constraints, not suggestions.
Does it handle other languages?
Yes — threads are translated for you, replies can be drafted in the customer's language, and the language gate keeps outbound replies consistent.
// ready when you are
Put Email — Gmail, Outlook & IMAP on the audit trail.
Connect it in the dashboard, watch what the agents propose, and approve the moves you like. Nothing executes without a gate you set.
Free plan, no card · Propose-only by default · Kill switch always yours