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Open chat// help center
Find answers, fast.
Search the docs, browse by surface, or skip the menu and ping a human. The Magistry help center is written by the same operators who wrote the agents — and updated the day the agents change.
220+ articles Versioned with the platform Live chat Mon–Fri, 09:00–18:00 CET
Popular right now: kill switch · ALLOWED_TRANSITIONS · Klaviyo handoff · refund guardrails
// browse by surface
Eight pillars. Every article slots into one.
Every article lives under one of these eight pillars so you don't have to guess where to look. Click a pillar to see every guide, ordered from quick-start to deep-dive.
// popular this week
The articles people actually read.
Ranked by views over the last seven days, refreshed every Monday at 06:00 UTC. If a guide is missing here, the search bar covers the long tail.
- 01
How to connect a Shopify store with a read-only Admin token
Getting started 4 min read Updated 2 days ago - 02
Why is my SKU stuck in OPTIMIZING for more than 14 days?
Catalog Specialist 6 min read Updated 4 days ago - 03
Setting a daily LLM budget cap per agent (and what happens at 100%)
Safety + Trust 3 min read Updated 6 days ago - 04
Reading a decision_log row — fields, evidence chains, reversal ops
Audit Plane 9 min read Updated 1 week ago - 05
Granting the Campaign Specialist write access to Google Ads
Campaign Specialist 5 min read Updated 1 week ago - 06
Configuring IMAP/SMTP with Google Workspace and Microsoft 365
CS Specialist 7 min read Updated 9 days ago - 07
What the kill switch actually freezes (and what it doesn't)
Safety + Trust 5 min read Updated 11 days ago - 08
Promoting a dry-run decision to live, one row at a time
Getting started 4 min read Updated 12 days ago - 09
Tier-of-evidence gates explained — A, B, and C, with examples
Catalog Specialist 8 min read Updated 2 weeks ago - 10
Why my chargeback case lost in Visa RDR (and what Magistry can replay)
Integrations 6 min read Updated 2 weeks ago
// still stuck?
Three ways to reach a human.
Magistry is operated by a small, on-call team. We answer every channel — and we don't outsource the inbox.
24-hour SLA
Email support
Good for anything that needs an attachment — a failing decision row, a screenshot, an export from the audit plane.
support@magistry.io
Replies within 24h, every day
Send an email 30 min slot
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For onboarding, integration architecture, or a decision-log walkthrough. Pick a slot with the engineer on call.
Available Tue, Wed, Thu
10:00, 14:00, 16:30 CET
Book a slot// help center
Magistry runs your store. We run Magistry.
If the answer isn't here, ask. The team that built the agent is the team you'll get on the other end of the chat.
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