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Open chat// help center
Find answers, fast.
Search the articles, browse by surface, or skip the menu and ping a human. The Magistry help center is written by the same operators who wrote the agents — and updated the day the agents change.
26 articles · growing weekly Versioned with the platform Live chat Mon–Fri, 09:00–18:00 CET
Popular right now: · · ·
// browse by surface
Eight pillars. Every article slots into one.
Every article lives under one of these eight pillars so you don't have to guess where to look. Each pillar links to the deep product page for that surface; the article list below covers the how-tos.
// popular this week
The articles people actually read.
Real articles with real read times — each one opens a full step-by-step page. If a guide is missing here, the search bar covers the long tail.
- 01
How to connect a Shopify store with a read-only Admin token
Getting started 4 min read Updated Jul 8 - 02
Why is my SKU stuck in OPTIMIZING for more than 14 days?
Catalog Specialist 6 min read Updated Jul 5 - 03
Setting a monthly LLM budget cap (and what happens at 100%)
Safety + Trust 3 min read Updated Jul 2 - 04
Reading a decision_log row — fields, evidence, and reverts
Audit Plane 9 min read Updated Jun 28 - 05
Granting the Campaign Specialist write access to Google Ads
Campaign Specialist 5 min read Updated Jul 1 - 06
Configuring IMAP/SMTP with Google Workspace and Microsoft 365
CS Specialist 7 min read Updated Jun 27 - 07
What the kill switch actually freezes (and what it doesn't)
Safety + Trust 5 min read Updated Jun 25 - 08
Promoting a dry-run decision to live, one row at a time
Getting started 4 min read Updated Jul 6 - 09
Tier-of-evidence gates explained — A, B, and C, with examples
Catalog Specialist 8 min read Updated Jun 23 - 10
Why my chargeback case lost in Visa RDR (and what Magistry can replay)
Integrations 6 min read Updated Jun 21
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// still stuck?
Three ways to reach a human.
Magistry is operated by a small, on-call team. We answer every channel — and we don't outsource the inbox.
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Email support
Good for anything that needs an attachment — a failing decision row, a screenshot, an export from the audit plane.
support@magistry.io
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Book a slot// help center
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